FAQ
Account management and security
- OKX Shield FAQPublished on 1 Oct 2026Updated on 8 Oct 20263
- How to set up and use OKX ShieldPublished on 1 Oct 2026Updated on 8 Oct 202637
- Multiple accounts FAQPublished on 25 Sept 2026Updated on 2 Oct 20262
- Account closure, automatic closure and cooling-off periodsPublished on 28 Aug 2026Updated on 28 Aug 20261
- How do I set up Offline Mode?Published on 7 Jul 2026Updated on 5 Aug 20263
- Large Withdrawal Protection FAQPublished on 7 Jul 2026Updated on 5 Aug 20267
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 16 Oct 20263,970
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 25 Aug 2026169
- How to fix passkey error 50162 on Android devicesPublished on 8 Dec 2025Updated on 26 Aug 20265,051
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 25 Aug 202694
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 25 Aug 202624
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 25 Aug 202668
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 14 Aug 2026360
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 25 Aug 2026232
- Passkey FAQPublished on 19 Mar 2025Updated on 26 Aug 2026184
Showing 1-15 of 44 articles